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Refund Policy

Refund & Claims Policy

Effective Date: May 01, 2026

1. Overview

At ATI Cabs, we aim to ensure a transparent and fair process for refunds and service-related claims. This policy explains when refunds may be granted and how users can raise concerns regarding their rides.

2. Eligibility for Refunds

A refund may be considered in the following situations:

  • The ride was canceled due to driver unavailability or operational issues
  • A payment was successfully made, but no booking was confirmed
  • Incorrect charges were applied due to a system or billing error
  • The driver failed to arrive at the pickup point within a reasonable waiting time
  • Service disruption occurred due to technical issues on our platform

All refund requests are subject to verification.

3. Situations Where Refunds Are Not Applicable

Refunds will generally not be issued in the following cases:

  • Cancellation made after the free cancellation period
  • No-show cases where the passenger does not appear at pickup
  • Completed rides where disputes are raised without valid supporting evidence
  • Requests submitted more than 7 days after the ride date

4. Refund Request Process

  • Users may request a refund through the customer support.
  • You can also email us at: ???? aticabs.in@gmail.com
  • Each request is reviewed within 5–7 business days.
  • Once approved, refunds are processed to the original payment method within 7–10 business days.
  • In case of delays, users may contact support for status updates.

5. Claims & Dispute Resolution

If you face issues such as overcharging, driver misconduct, or lost belongings:

  • Claims must be submitted within 48 hours of ride completion
  • Provide necessary details such as:
    • Booking ID
    • Payment proof
    • Screenshots or supporting evidence
  • ATI Cabs will investigate and aim to resolve claims within 5 business days

6. Special Cases

  • Duplicate Payments: Must be reported immediately for faster resolution
  • Appeals: If a refund or claim is rejected, users may re-submit with additional proof
  • ATI Cabs reserves the right to deny fraudulent or invalid requests

7. Modifications to Policy

ATI Cabs may update this policy periodically. Any major changes will be communicated through our platform. Continued use of services indicates acceptance of the revised policy.

Contact Support

For any assistance related to refunds or claims:
aticabs.in@gmail.com